For more than two decades, we’ve maintained the same commitment to support: providing fast and efficient support whenever you need it. You can contact our team 24 hours a day, 7 days a week, 365 days a year. We’ll connect you with a US-based technician / PCI Security Integrator Certified (PCI QIR) within 30 minutes of your request.

 

Urgent Phone Support: 888-844-8533

Once you’ve opened a ticket in the Online Support Center, you can reply directly from your email. You can also add other team members to the conversation to keep everyone on the same page.

No Run-Around – We Promise

 

Our support team will get you the answers you need – whatever it takes. We won’t just hand you documentation and send you on your way.

Your Project Manager can help you navigate any issue that might arise. Whether you need proactive implementation guidance or urgent support for a technical issue, we’ll get to you the right person, right away.

Even if your issue isn’t with Curbstone, we’ll help figure out where to turn. There are many individual players in the payments industry, and it can be challenging to know who to contact. Whether your issue is with a bank, authorization network, ISP, acquirer, security advisor, or third-party provider, we can help you identify the correct course of action. Through it all, we’ll assist in any way we can.

No Hidden Support Fees

 

Your Master SaaS Agreement includes unlimited technical and operational support. We’ll never charge an extra support fee per instance or by time. If there’s any issue you need help with, you don’t have to spend your valuable internal resources trying to sort it out yourself. There’s never a reason not to contact Curbstone.

Comprehensive Documentation

 

Don’t yet need to submit a support request? We provide extensive reference documents, as well a QSA-validated PCI Security Implementation Guide. You can access these searchable PDFs at any time.