Interactive VOICE Response is a big deal. It can assist in your eliminating attack vectors for card processing, and can improve accuracy and throughput. Our friends at iMessaging Systems have a fine solution that we have been associated with for many years.
One of the COOLEST features is Automatic Speech Recognition: With Speech Recognition callers may "speak" to the system, rather than using the touch-tone keypad to interact. Speech Recognition enhances the caller interaction with a more natural and conversational user experience.
Read more about this native solution...
Your developers focus on what they do best...application development and iVoice handles the low level telephony integration services.
♦ Reduce costs and enhance customer service
♦ Extends hours of service to 24/7
♦ REALLY easy to learn
♦ Operates with any telephony environment
♦ Runs natively on IBM i
♦ Offloads repetitive calls, so personnel can focus on added-value interactions